Btjale's Privacy Policy

Welcome to Btjale. Before you read our Privacy Policy, here's what matters most — your trust is our greatest asset. Since we began serving players in Bangladesh, protecting your personal data has always been our top priority.

This Privacy Policy sets out in full how Btjale collects, stores, uses, and protects your personal information. By using our platform, you are considered to have agreed to this Policy. Please read it carefully before creating an account.

Btjale collects information from you in several ways. This information is used to provide you with the best experience and to comply with our Privacy Policy. We only collect what is genuinely necessary.

Information collected during registration:

• Full name and date of birth
• Email address and mobile number
• Residential address and district
• Preferred language and currency
• Account username and password (stored in encrypted form)

Information collected during KYC verification:

• National ID (NID) or passport number and scanned copy
• Mobile banking account details (bKash, Nagad, Rocket)
• Selfie or face verification photo (where applicable)

Automatically collected information:

• IP address & device information
• Browser type & operating system
• Browsing history and time spent on the site
• Login and logout times and locations
• Gaming & betting activity data

Btjale collects your data only for specific, legitimate purposes. Transparency is at the heart of our Privacy Policy — you will always know exactly how your information is being used.

Btjale may send promotional messages to your email or phone number. You can unsubscribe at any time. Please note that opting out of essential account-related communications is not possible.

Btjale does not retain your data longer than necessary. Our Privacy Policy sets out specific retention periods for each type of information.

• Active account data is retained for as long as the account remains open
• Certain data may be retained for up to 5 years after account closure due to legal obligations
• Financial transaction records are retained for a minimum of 7 years (in accordance with Bangladesh Bank guidelines)
• KYC documents may be retained for up to 3 years after account closure
• Log files are generally deleted after 90 days

Btjale never sells your personal data. However, certain trusted third parties may receive limited data where necessary to deliver our services.

• Payment provider: bKash, Nagad, Rocket — information required for transaction processing
• KYC provider: Trusted third-party services for identity verification
• Game providers: Minimum data required to manage game sessions
• Law enforcement agencies: When required by court order or legal obligation
• Audit & compliance: When required for a licensing authority investigation

All third parties operate under strict data protection agreements with Btjale. They may only use your data for the specified purpose and are prohibited from sharing it elsewhere.

Btjale uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

You can disable cookies at any time from your browser settings. However, turning off essential cookies may cause certain features on the site to not function properly.

Under Btjale's Privacy Policy, you have specific rights over your personal data. We believe the control of your information should remain with you.

• Right to access: You may request access to the information we hold about you
• Right to rectification: You may request corrections to any inaccurate or incomplete information
• Right to erasure: You may request deletion of your data under certain circumstances
• Right to restrict processing: You may request that data processing be restricted in certain cases
• Right to portability: You may request your data in a machine-readable format
• Right to object: You may object to the processing of your data for specific purposes

Btjale uses industry-leading technology and practices to keep your data secure. Our security framework operates on multiple layers.

• SSL/TLS 256-bit encryption — all data transfers are secured
• Passwords are bcrypt-hashed — never stored in plain text
• Two-factor authentication (2FA) is available
• Regular security audits & penetration testing
• DDoS protection and firewall measures
• Instant alerts for suspicious login attempts
• Regular data protection training for staff

Keep in mind, however, that no system on the internet is 100% impenetrable. Use a strong password for your account and change it regularly.

Btjale is strictly for users aged 18 and above. Our Privacy Policy prohibits us from knowingly collecting personal data from anyone under the age of 18.

• Age is verified at the time of registration
• Age is re-verified via KYC in cases of suspicion
• Any account identified as belonging to a minor is suspended immediately
• All collected data is permanently deleted

Btjale may update this Privacy Policy from time to time. Changes may be made due to legal updates, the introduction of new services, or security improvements.

• You will be notified via email or on-site when significant changes are made
• You will be notified before any updated policy takes effect
• You may close your account if you do not agree to a revised policy
• The "Last Updated" date at the top of the page will change with each update

We recommend visiting this page regularly to stay up to date with our latest policy.

For any questions, complaints, or requests regarding this Privacy Policy, please contact Btjale's data protection team.

• Email: support@btjale.com
• Use the subject line: "Privacy Request – [your account email]"
• Response time: Typically within 3–5 business days
• Live chat: Click the chat icon in the bottom-right corner of the site